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FAQ

Pricing

The per-board pricing model

Unlike many other tools, the Tools For Agile suite is priced per-board, and not per-user. This means, you pay for the number of boards in use, irrespective of the number of users using them. Whether there are 5 users, or 25 users, the price is the same. Use our calculators to compare our per-board pricing model with the per-user model.

What is a credit?

One credit allows you to create a scrum taskboard or kanban board or story map for one month. You can purchase any number of credits and they get deducted monthly based on usage.

Example
When you purchase 12 credits, you can have:
1 kanban (or scrum) board for 12 months or
2 boards for 6 months or
1 board and 1 story map for 6 months or
2 boards and 1 story map for 4 months... and so on

Do you charge for number of users?

No. Credits are only deducted based on number of agile boards and story maps. You can have any number of users, it makes no difference.

I have managers or stakeholders who just want to view project status...

You can create unlimited "observer" users who can view project data and sign up for notifications, but cannot add or edit anything.

I no longer need to use a board/story map. Is there any way I can keep it around without being billed for it?

You can "archive" agile boards and story maps. Once archived you cannot add or edit anymore, but you can still view the data. Archived boards are not counted for billing.

Do I need to decide the number of credits upfront?

No, you can purchase credits as and when you need them. Just don't allow the credit balance to fall below zero :)

What happens if my credit balance falls to zero (or less)?

Your workspace will be downgraded back to the starter plan. All users, except one will be downgraded to observers. All boards and story maps except one will be archived. You can continue using the workspace on the starter plan with a single user. Your workspace will be upgraded back if you purchase enough credits to get the balance above zero.

Can I change the number of agile boards/story maps later?

You can upgrade and downgrade the number any time. In fact, we recommend that you start with the minimum number you require right now. You can always upgrade it later if you need to.

Do I need to get into a long term contract?

Workspaces on the hosted edition are billed on a monthly cycle. You can cancel any time. The onsite edition is billed yearly, and requires you to pay for one year at a time.

Are there any discount programs?

There are discount program for schools, universities and non-profits. Contact us for more information

System Requirements

What browsers do you support?

We support Firefox 3.6+, Google Chrome and Internet Explorer 8 or 9. Internet Explorer 7 will work, but we highly recommend upgrading to IE8 or IE9.

Onsite Edition

What are the pre-requisites for the onsite edition?

The onsite edition is built on a preconfigured virtual machine. Tools for Agile runs on both Windows and Linux. Everything that you need can be downloaded. No additional licenses are required.

What are the hardware requirements for the onsite edition?

A dual core machine, 1 GB of RAM and 5 GB of Hard disk space are the recommended.

Can I do an onsite trial?

Yes, you can. However, we will be unable to offer support on setting up the onsite edition for the trial. It is fairly easy to do though. If you run into problems, you can post your question to our user forum. Contact us if you want to do an onsite trial.

How does licensing work in the onsite edition?

You need to decide the number of boards and story maps and purchase the appropriate number of credits for one year. We will give you a license key which is valid for the selected number of boards and story maps valid for a year. At the end of the year, you need to renew the license to continue using the Tools For Agile suite.

Do you have a volume discount?

Yes, you get 2 credits free for every 10 that you purchase.

Cancellation and Refund Policy

Cancellation: You can cancel your account at any time by archiving all boards and story maps. Credits that have been purchased will continue to be valid in case you wish to upgrade again later.

Refund: In order to use the Enterprise plan, you need to have valid credits in your account. These credits are paid in full up-front before they are added to your account. You can purchase any number of credits at a time. However, we do not offer refunds of credits that have been purchased.